We accept returns in the case of faulty or damaged products. If an order arrives damaged, or you believe it's faulty in any way, please contact shortstuff@laurendoesmktg.com as soon as possible with a clear photo of the issue so we can appropriately address it. If we're not contacted within 14 days of delivery, we'll be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, & we'll do our best to resolve any issues for you.

We do accept exchanges as long as products are returned in original condition.

Unfortunately, as a small business, it costs us a lot of money to send & resend orders so we can’t cover the cost of returning orders, with the exception of those that are faulty or damaged. If you're unsure about a product or have any issues at all, do send us an email & we can chat about your order in more detail.

We post our orders 2-3 times a week. The shipping time will depend on the shipping method you selected at checkout & your location.

Selecting express delivery will definitely hurry along the process of receiving your new goodies. We post 2-3 times a week, however we're always happy to try & accommodate special requests, so feel free to get in touch via email & we'll do everything we can to get it to you in time.

If this happens you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us & then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.

We currently only ship within the UK on our website. But you can shop Short Stuff internationally via Etsy.

Yes.

We don't often run discounts or offers (they've gotta be a treat!) but when we do we announce them on Instagram so be sure to follow us at @shortstuffco.

We love to support what we can and it is always worth popping us an email at shortstuff@laurendoesmktg.com to see what we can do to help.

We are happy to help! Don't hesitate to get in touch with us at shortstuff@laurendoesmktg.com or on Instagram.