ALL YOUR QUESTIONS, ANSWERED 💭
What is your returns/exchange policy?
We accept returns in the case of faulty or damaged products. If an order arrives damaged or you believe it's faulty in any way, contact hello@shortstuffco.co.uk with a clear photo of the issue so we can appropriately address it.
If we're not contacted within 14 days of delivery, we're unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit & we'll do our best to resolve any issues for you.
Do you cover the cost of returned or exchanged items?
Unfortunately, as a small business, it costs us a lot of money to send & resend orders, so we can’t cover the cost of returning orders, with the exception of those that are faulty or damaged.
If you're unsure about a product or have any issues at all, do send us an email & we can chat about your order in more detail.
When should I expect to receive my order?
We post our orders 2-3 times a week. The shipping time will depend on the shipping method you selected at checkout & your location.
Is it possible to rush delivery?
Selecting express delivery will definitely hurry along the process of receiving your new goodies.
We post 2-3 times a week, however we're always happy to try & accommodate special requests, so feel free to get in touch via email & we'll do everything we can to get it to you in time.
I gave you the wrong/an incomplete delivery address.
If this happens you must contact us immediately, before the item is dispatched.
We won't be able to refund you for your order if it gets lost. Hopefully, the item will be returned to us & then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.
Do you ship to my country?
We currently ship within England, Wales, Scotland, USA, Canada, Australia & New Zealand.
Are all items shipped together?
Yes, unless the product is on a pre-order basis.
Do you offer discounts?
We don't often run discounts or offers (they've gotta be a treat!), but when we do, we announce them on Instagram, so be sure to follow us at @shortstuffco.
Are you able to donate a product to our raffle/charity/good cause?
We love to support what we can and it is always worth popping us an email at hello@shortstuffco.co.uk to see what we can do to help.
Still have questions?
We are happy to help! Don't hesitate to get in touch with us at hello@shortstuffco.co.uk or on Instagram.
BOOKISH BOX QUERIES 📚
What is the Bookish Box?
If you can’t resist the smell of fresh pages, the charm of a cosy bookmark or the thrill of getting lost in a new story, this subscription box is your monthly dose of bookish magic.
Each month, you’ll unwrap:
- A carefully chosen book (because your TBR can always use one more)
- A collection of adorable bookish goodies (think aesthetic stickers, cute bookmarks, Kindle charms, tote bags & other classic Short Stuff bits that make your reading corner feel like a dream)
- A drinkable treat to enjoy while digging into this month's book
How does the Bookish Box subscription work?
Your subscription box will be shipped on the day you signed up each month.
Any orders placed on or after 26th of the month will receive the next month's box.
Can I pause/cancel my Bookish Box subscription?
Yes! Your subscription can be managed at any time via your account. You can pause, unpause, or cancel your subscription under the 'Manage Membership' section.
However, please note that if you pause or skip 6 months of your Bookish Box, you subscription will be cancelled.
How do I change the address for my subscription?
Address details can be updated at any time via your account.
You can do this via 'Manage Membership' > 'View Details' > 'Shipping Address', which will update the address for your subscription. You can then update your default address under 'Profile'.
Your 'Upcoming Order' and 'Order Confirmation' emails confirm your shipping address. If there are any problems, please reach out to hello@shortstuffco.co.uk.
What if I've already read next month's book?
Books are always chosen based on the most popular option in our monthly poll.
On occasions where you have already read the next book selected, pop us an email before your dispatch date & we can offer some alternative books to choose from.
I'm a small business and I'd love to be included in a Bookish Box
Yay! We love supporting other small businesses whenever we can.
Please reach out to us with details of your offering, and we'd be happy to discuss any upcoming opportunities to collaborate.